Privacy

We have immense respect for the privacy of our clientele, and encourage you to reach out at any point if you have questions or concerns. To better serve you, we offer the following statement about what information we collect and how we use it. 

The mission of our business is to make it easy to finding and hire a qualified piano technician backed by a reputable team. We are a group of passionate craftspeople dedicated to serving our community and the world of music by rendering the best piano service possible. To do so, we employ scheduling and payment acceptance software.

Personal Info

In the course of reserving your appointment we ask for and store your contact information, including your name, address, phone number, and email. It is securely stored and is used only for the purposes of scheduling and navigation.

Payments

We accept card payments in two forms. Clients have the option of settling up via a mobile card reader provided by and processing payments via the industry standard Square. Alternatively, we process Credit/Debit cards via a link within a digital invoice to the popular payment processing service Braintree. 

Both services process all payments on their own secure systems - we do not store card payment information.

Satisfaction

Arolla Piano Co. is deeply committed to the complete satisfaction of our clients. If you have any issues whatsoever with any aspect of your experience with us, please get in touch immediately and we will remedy the situation.

Our unique structure involves offering the services of our less experienced technicians at a fraction of market rates, with the understanding that clients who choose to support our Apprenticeship Program acknowledge that the services they receive from our less experienced technicians may not match up to those from the more experienced. We appreciate your support and understanding in facilitating this unique opportunity for both clients and technicians in training. Nonetheless, if you feel that you did not receive your money's worth, please get in touch and we will work with you to offer a satisfying resolution.